01.Acceptance & Execution of Agreement
This Master Subscription and Commercial License Agreement ("Agreement") is executed between OrbixOverseas ("Orbix", "Licensor") and the agency, law firm, mobility consultancy, or business entity ("Customer", "Licensee") accessing the software stack.
By checking an electronic acceptance box, executing an enterprise statement of work (SOW), paying a subscription invoice, or permitting staff members to authenticate into the platform, you unconditionally agree to these terms. If you do not agree to these provisions, you must immediately terminate platform access.
02.Explicit Technology Provider Role & Legal Disclaimers
OrbixOverseas is a technological software provider. Orbix is NOT a law firm, an accredited immigration consultancy, or a sovereign diplomatic embassy. Orbix does NOT provide legal advice, legal representation, or guarantee visa issuance.
All immigration application decisions, eligibility opinions, document submissions, and client consultations remain the exclusive responsibility of the accredited attorneys, RCICs, OISC advisers, MARA agents, or designated legal professionals representing the applicant. Orbix exercises zero control over the independent adjudication outcomes of sovereign consular officers.
03.Scope of Commercial License & Seat Limits
Subject to timely payment of licensing fees, Orbix grants the Customer a non-exclusive, non-transferable, revocable license to access the cloud stack for internal immigration workflow operations:
- Seat Integrity: User accounts may only be utilized by the specific registered employee or consultant. Credentials must not be shared between multiple staff members.
- Case Thresholds: Monthly case intake volumes must correspond to the subscribed agency tier (Boutique, Mid-Market, Enterprise). Exceeding tier thresholds triggers automatic prorated overage billing.
- Prohibited Exploitation: Customers may not sub-license, resell, white-label without authorization, frame, or reverse-engineer Orbix platform code or database schemas.
04.Zero-Tolerance Fraud Prevention & Compliance
Any use of OrbixOverseas to manufacture, forge, alter, or knowingly transmit fraudulent documents, false educational records, fictitious job offers, or forged bank certificates to foreign immigration ministries constitutes an immediate, un-curable material breach of this Agreement.
Orbix reserves the unilateral right to suspend access, freeze workspaces, and notify relevant statutory regulatory bodies (e.g., CICC, OISC, OMARA, Law Societies) upon verified evidence of deliberate immigration fraud.
05.Intellectual Property & Ownership Rights
Orbix Intellectual Property: All software architecture, database migrations, OCR extraction pipelines, UX interfaces, visual assets, APIs, and documentation are the exclusive proprietary property of OrbixOverseas.
Customer Data Ownership: The Customer retains 100% full legal ownership of all client dossiers, passport uploads, candidate rosters, and communication histories. Orbix claims no ownership interest in Customer Data.
06.Service Levels, Maintenance & Embassy Downtime
Orbix targets a 99.9% platform availability SLA. Maintenance windows are scheduled outside peak business hours with advance dashboard notification.
Orbix is not responsible for external downtime caused by government immigration portals (such as IRCC Authorized Portal, UKVI Sponsor Management System, VFS Global Booking Engines, or sovereign visa portals) undergoing outages, CAPTCHA blocks, or diplomatic policy deprecations.
07.Limitation of Liability & Commercial Indemnity
EXCLUSION OF CONSEQUENTIAL DAMAGES:
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL ORBIXOVERSEAS, ITS FOUNDERS, DIRECTORS, AGENTS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF CLIENT RETAINERS, VISA REJECTIONS, EMBASSY FILING FEES, LOSS OF DATA, OR LOSS OF BUSINESS REPUTATION.
LIABILITY AGGREGATE CAP:
ORBIX'S TOTAL AGGREGATE CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT UNDER ANY LEGAL THEORY SHALL STRICTLY NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE CUSTOMER TO ORBIX IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
08.Dispute Resolution & Binding Arbitration
Any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved through binding commercial arbitration in accordance with standard international arbitration rules. Both parties waive rights to class action proceedings.